Files Repository
House-on-the-Hill SupportDesk 2003.16b Full Description:
Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements. The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser. Version 2003.13a features minor improvements and bug fixes...
Keywords: support, calls, track inventory, track, helpdesk, escalation, allows, house on the hill software, house on the hill supportdesk, helpdesk software, hill software, knowledgebase, problem resolution, inventory search, manage
Release Date :
0000-00-00
Program Cost :
Free
Operating System :
windows
Company :
Company Web Site :
http://www.houseonthehill.com/
Language :
english
Requirements :
Windows 95/98/Me/NT/2000/XP